Guide for invoice processing

Here’s how to process the invoice step by step:

Step-by-Step Guide

You receive the invoice via Infomedics.
Send the invoice directly to your health insurance provider.
Your health insurance provider processes the invoice and sends you an explanation of how it was handled (the specification: details of the reimbursed portion, deductible, and personal contribution).
Send the specification to us by email or post: You must do this within 2 weeks of receiving the specification (*).
Your health insurance provider transfers the reimbursement to your bank account.
Transfer the reimbursement along with the deductible to [Factoring Company] using the invoice you received from them.
A check is performed to ensure the invoice was paid correctly. If everything is in order, the personal contribution is waived.
Your invoice is now fully processed.

Uncontracted care and the leniency arrangement
Brochure will be sent by email!

General remarks

The invoice must be paid in full within 30 days.
You are always responsible for the payment of the invoice.
(*) If you do not send the specification to us within 2 weeks of receiving it, the right to waiver of the personal contribution will lapse.
If the invoice has to be collected through a debt collection agency, the waiver arrangement for the personal contribution will no longer apply. Any additional costs incurred for collecting the invoice will be your responsibility.